At Alfa Traders Ltd, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a flexible return policy to make your return process smooth and hassle-free.

Eligibility for Returns

You may return an item for a refund or exchange within 30 days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original packaging with all tags attached.
  • The item is undamaged and in resellable condition.
  • The item is not a final sale or clearance item, which are non-returnable unless defective.

Return Process

  1. Contact Us
    Please reach out to us within 30 days of receiving your order to initiate a return.

    Provide your order number and the reason for return when contacting us.

  2. Prepare the Return Package
    Repack the item securely in its original packaging, including all labels, tags, and any accessories that came with it.

  3. Ship Your Return
    Send the return to the following address:
    Alfa Traders Ltd
    27 Mark Road, HP2 7BN HEMEL HEMPSTEAD, UK

    Please note: Return shipping is the customer’s responsibility, and we recommend using a trackable shipping service to ensure the item is safely returned to us.

Refunds

Once we receive your return, we will inspect it to confirm it meets the return criteria. Refunds will be processed within 7-10 business days of receiving the return and will be issued to the original payment method.

Please note:

  • Shipping fees are non-refundable.
  • If the returned item is found to be damaged, used, or in an unsellable condition, we reserve the right to deny the refund or apply a restocking fee.

Exchanges

You may request an exchange for another size, color, or product of equal value. Please contact us for exchange requests within the 30-day return window. Return shipping costs for exchanges are the customer’s responsibility.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless defective:

  • Bedding (duvets, pillows, mattress protectors, and bed sheets)
  • Towels
  • Personal care items
  • Custom or personalized items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will cover the return shipping and provide a replacement or refund based on your preference.

Return Conditions

  • Returns made without prior communication or outside the 30-day window may not be accepted.
  • Items that do not meet the return criteria may be refused or returned at the customer’s expense.

Contact Information

If you have any questions about our return policy, please get in touch: